Shipping + Exchanges

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

In order to exchange an item, you must meet the following conditions: 

The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packing. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

To complete your exchange, we require a receipt or proof of purchase.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.